Refund policy

Returns & Exchanges

Because each DARKNEEDLE piece is made by hand and produced to order or in limited quantities, all sales are considered final. We are unable to accept returns or exchanges for changes of mind, sizing preferences, or other circumstances unrelated to a defect or error on our part.

We encourage you to review all product descriptions, measurements, and sizing information carefully before placing your order. If you have any questions about a piece before purchasing, please contact us at info@darkneedleindustries.com and we’ll be happy to assist.

Custom & Modified Pieces

Bespoke, custom, personalized, or specially modified pieces are final sale and cannot be returned or exchanged.

This includes alterations requested after purchase, such as shortening a belt or otherwise modifying a piece to a customer’s specifications. Once an alteration or modification has been made, the item is considered final sale.

Damages & Order Issues

Please inspect your order upon receipt. If your piece arrives damaged, defective, or different from what you ordered, contact us at info@darkneedleindustries.com as soon as possible with your order number and photographs of the issue.

If an item is determined to be defective or an error was made on our part, we will work with you to arrange an appropriate repair, replacement, or refund.

Handmade Materials & Natural Variation

Our pieces are made by hand using carefully selected natural materials. Variations in grain, texture, color, markings, and surface character are inherent to leather and other natural materials and are not considered defects.

Many of the leathers we work with are specifically selected for their individual character and may develop additional variation, patina, and signs of wear over time. These qualities are part of the intended nature of the piece.

Cancellations

Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled once it has been confirmed. If you need to make a change, please contact us as soon as possible and we will let you know whether the request can be accommodated.

Refunds

When a refund has been authorized due to a defect, damage, or order error, it will be issued to the original payment method after the item has been received and inspected, when applicable. Please allow additional time for your bank or credit card provider to process the refund.

For any questions regarding an order or this policy, contact info@darkneedleindustries.com.